How to Fix Spotify No Sound on Windows, Mac, Android, iPhone, and Web Player

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Grace
February 21, 2024

Spotify is a great choice for enjoying music. With its vast library, flexible subscription plans, and social features, Spotify offers you more than you can expect. But sometimes you can encounter glitches on the Spotify app or the Web player. One common issue is the Spotify no sound problem — the app appears to be playing, but you can’t hear it.

This issue can arise from various causes, but it‘s often solvable by checking your device’s sound settings or adjusting the streaming device with Spotify Connect. Additionally, there are several other solutions to help you troubleshoot and resolve the Spotify sound problem. In this article, we have put together the eight most effective methods to fix the Spotify no sound issue and bring the music back to you.

Related: How to make Spotify sound louder

Solutions

  1. Check Spotify and Your Device Volume
  2. Check the Current Playing Device of Spotify
  3. Check Your Device’s Sound Settings
  4. Restart Spotify and Your Device
  5. Clear Spotify Cache
  6. Update the Spotify App
  7. A Clean Reinstall of the Spotify App
  8. Download Spotify to MP3 and Listen Offline with Another Player

1. Check Spotify and Your Device Volume

If your Spotify is playing without sound, make sure that the volume of your Spotify app and your device is not turned down or muted. In addition, check whether your device’s sound is working. You can test it by playing audio from another app other than Spotify. For computers, you can also check the sound card hardware or software, and if there’s any issue, you may need to contact the manufacturer for help.

2. Check the Current Playing Device of Spotify

Spotify has an interesting feature called Spotify Connect, which allows you to use one device to remotely control listening on another. However, when your Spotify account is connected to multiple devices, this feature may confuse the Spotify app and make Spotify stream on another device instead of this one, resulting in the problem of Spotify playing without sound.

For example, if the Spotify app on your iPhone shows that a track is playing but there is no sound, you may find that the track is actually streamed on another device, such as your Mac. When you adjust the volume on your iPhone, only the volume of your Mac is changed.

listen on another device

To resolve this issue, you need to check what device Spotify is currently streaming on. If your Spotify is playing on another device, switch the streaming device to “THIS Device” with Spotify Connect. Follow these steps to make the changes on your mobile and desktop devices.

On Your Phone or Tablet

  1. Open the Spotify app on your iPhone, iPad, or Android, and play a song.
  2. Tap the Spotify Connect icon from the bottom right of the screen.
  3. Select This Phone as your streaming device.
switch to this phone

On Desktop

  1. Launch the Spotify app or sign into your account at spotify.com, and play a song.
  2. Click the Spotify Connect icon at the bottom right.
  3. Select This Computer as your streaming device.
switch to this computer

3. Check Your Device’s Sound Settings

The sound settings vary depending on your streaming device. To resolve the no sound issue of Spotify on your Windows or Mac computers, ensure the correct audio output is selected. On mobile devices, there can be different settings for media, ringtones, alarms, etc. Make sure you are adjusting the media volume rather than other sound settings.

On Windows Computer

If you are using Spotify on Windows, you need to check both the output device and the volume mixer settings on your computer.

Check the Output Device

  1. Click the Start button and select Settings.
  2. Select System. Then click Sound on the left pane.
  3. On the right pane, click on the device you want to set as your Output device.
windows sound output

Check the Volume Mixer

Widowns offers a Volume Mixer feature that allows you to adjust the volume levels of individual applications. If your Spotify app or the web browser is muted within the Volume Mixer, then you’ll hear no sound when playing Spotify songs. To unmute Spotify from the Volume Mixer, follow these steps:

1. Right-click the volume icon in the bottom right corner of your taskbar and choose Open volume mixer.

open volume mixer

2. Click on the speaker icon under Spotify to mute or unmute the app. If you are using the web player to stream Spotify, click the speaker icon under the web browser.

click the speaker

On Mac

1. Click Control Center  in the menu bar on the top of the screen, and select Sound from the drop-down menu.

adjust sound mac

2. Choose the correct audio Output. Try switching to different output devices to see whether the Spotify sound is working.

mac output device

On Android

Android devices typically offer different settings for different sounds such as media or phone calls. Make sure you have turned up the media volume for your Android phone or table. To adjust the media volume:

  1. Open Settings on your Android device.
  2. Select the Sound Settings.
  3. Make sure that the Media volume is unmuted. Adjust the slider to change the Media volume.
adjust media volume android

On iPhone and iPad

Use the volume button on your iPhone or iPad to adjust the media volume including Spotify. The volume buttons are usually on the side of iPhones, and either on the side or the top of iPads of different models.

4. Restart Spotify and Your Device

Try to close the Spotify app completely and reopen it. This can refresh the app and resolve temporary glitches that may be causing the sound issue.

If relaunching the app didn’t resolve the problem, try restarting your device. Close all running apps before turning off your device. Wait for at least one minute and power it back on. A simple restart sometimes can solve the system or app-related sound issues by giving them a fresh start and improving the overall performance.

5. Clear Spotify Cache

Spotify stores temporary data in the cache to speed up the loading of content, but a corrupted cache may lead to playback issues, app crashes, or other unexpected behavior such as playing without sound.

Clearing the Spotify cache can remove corrupted or outdated data, free up storage on your device, help the app fetch fresh data from the server, and improve the app’s loading speed. Thus to potentially solve the issue of Spotify keeps playing but no sound.

Here is how you can clear the cache for the Spotify app on different devices.

On iPhone and iPad

  1. Tap your profile image on the Spotify app and select Settings and Privacy.
  2. Choose Storage under Settings.
  3. Tap Clear cache.

On Android

  1. Tap your profile image on the Spotify app and select Settings and Privacy.
  2. Choose Clear cache under Storage.
  3. Tap the Clear cache button to confirm.

On Mac and Windows

  1. Click your profile image at the top, and select Settings.
  2. Scroll down and click Clear cache under Storage.
clear cache desktop

6. Update the Spotify App

Outdated apps can lead to malfunctions and glitches. Make sure you have the latest version of the Spotify App, and check whether there is an update you need to install with the following steps.

On Your Mobile Devices

Go to the App Store (iPhone and iPad) or Google Play Store (Android) on your device and search for Spotify. If there is a new version available for the Spotify app, tap the UPDATE button to install it.

update spotify on mobile device

On Your Desktop

When there is an update available for the Spotify app on your Windows or Mac computer, a blue dot appears next to your profile picture at the top. Click your profile image and select Update Spotify now.

update spotify on desktop

7. A Clean Reinstall of the Spotify App

Most common issues can be fixed with a quick reinstall of the Spotify app. However, If you’re still having the Spotify no sound issue after a quick reinstall, try performing a clean (more thorough) reinstall of the Spotify app. It will remove any problematic files and replace them with fresh, properly functioning ones.

Keep in mind that you need to re-download any downloaded music and podcasts after reinstalling the app.

On iPhone and iPad

Step 1. Clean the cache of the Spotify app

  1. Tap your profile image on the Spotify app and select Settings and Privacy.
  2. Choose Storage, and then tap Clear Cache.

Step 2. Offload and delete Spotify

  1. Go to your device’s Settings, then tap General.
  2. Tap iPhone/iPad Storage and select Spotify from the apps.
  3. Tap Offload the app and confirm.
  4. Then tap Delete App and confirm.
offload and delete spotify ios

Step 3. Restart your device and reinstall the Spotify app

  1. Turn off your device. Wait for three minutes and turn it back on.
  2. Go to the App Store on your device, search for Spotify, and install the app.

On Android

Step 1. Clear Spotify Cache

  1. Head to Settings > Apps on your Android device.
  2. Find Spotify and tap on it.
  3. Select Storage / Storage & cache 
  4. Find and tap Clear storage and Clear cache (or Clear all data for some devices).

Step 2. Uninstall Spotify and clear data

  1. Return to the previous screen and tap Uninstall.
  2. Open your device’s File Manager and go to Internal Storage > Android > data. If you see a folder named com.spotify.music, delete it.
clear data and uninstall spotify

Step 3. Restart your device and reinstall the Spotify app

  1. Turn off your device. Wait for three minutes and turn it back on.
  2. Open the Google Play Store. Find and install Spotify from there.

On Mac

  1. Quit Spotify.
  2. Open Finder and click Go from the menu bar at the top, then hold the Option (Alt) key and select Library.

  1. Open Caches and delete the com.spotify.client and com.spotify.client.helper folders.
  2. Click the back arrow to return to the Library folder.
  3. Open Application Support and delete the Spotify folder.

  1. Shut down your computer, wait for several minutes, and restart it.
  2. Visit spotify.com/download and install Spotify for Mac.

On Windows

Step 1. Uninstall the Spotify app

  1. Open Spotify and click File in the menu bar. Select Exit.
  2. Click the Start button and select Settings.
  3. Select System > Apps & features > Spotify.
  4. Click Uninstall. Follow the instructions to uninstall the Spotify app.

Step 2. Delete Spotify folders

  1. On the Windows search bar, type %AppData% to open up AppData\Roaming. Delete the Spotify folder showing up in the new window.

  1. From your Windows File Explorer, go to AppData\Local  (or C:\Users\*USERNAME*\AppData\Local\Spotify\Storage), and delete the Spotify folder there.
  2. In addition, you can search your computer and delete any Spotify folders found.

Step 3. Restart your device and install Spotify

  1. Shut down your device, wait for several minutes, and turn it back on.
  2. Download and install Spotify from the Windows Apps Store or spotify.com/download.

8. Download Spotify to MP3 and Listen Offline with Another Player

To avoid Spotify playing without sound, you can download the songs to MP3 and enjoy with other media players. This also makes you prepared for situations where an internet connection may not be available.

Spotify does offer a download feature, but it’s only available to Spotify Premium subscribers to download albums and playlists. If you want to download individual songs, you have to add them to a playlist and download the entire playlist. Moreover, downloaded content can only be accessed through the Spotify app. Reinstalling the app may result in losing your downloads.

To download Spotify songs and playlists without a Premium subscription, you can use a smart Spotify music downloader — Pazu Spotify Converter. This tool is designed for both Spotify Free and Premium users, enabling you to download all Spotify songs, playlists, or albums for offline listening. It can extract Spotify music and convert it to various high-quality formats, including MP3, M4A, AIFF, WAV, FLAC, and AAC. This allows you to enjoy Spotify Premium features within a free account and transfer the downloaded tracks to other MP3-compatible devices for added convenience.

Key features of Pazu Spotify Converter:

  • Download Spotify songs, playlists, albums, and podcasts with either Spotify’s free or premium account.
  • Built-in Spotify web player, no Spotify app needed.
  • Multiple output formats: MP3, M4A, AAC, FLAC, WAV, and AIFF.
  • Download Spotify to MP3 in 320kbps.
  • Keep all ID3 tags.
  • Rename Spotify songs with titles, albums, artists, etc.
  • Multilingual interface.

Now, let’s learn how to use Pazu Spotify Music Converter to download and convert Spotify songs with a free subscription from the following tutorial.

1. Run Pazu Spotify Converter

Download, install, and run Pazu Spotify Converter on your Mac or Windows. Log in to your Spotify account with the built-in web player.

Spotify converter

2. Choose the output format

Click the gear icon on the top right corner. Here you can select the output format (AUTO[M4A], MP3, AAC, FLAC, WAV, or AIFF), choose output audio quality, customize the output path, organize the output files in various ways, rename output files, and more.

download format

3. Select Spotify music

Use the integrated Spotify web player to search the songs, albums, or playlists, you want to download. Click the Add to List button to load all songs in the album or playlist.

add to download list

4. Download and Convert Spotify Songs to Local

Click the Convert button to start downloading the Spotify songs to your local computer.

start downloading

You can download individual songs or batch-convert the entire playlist.

Download individual songs or specific songs you want

To download individual songs or specific songs of your choice, simply uncheck the ones you don’t want to download.

download individual songs-1

download individual songs-2

Download the entire playlist/album

Check all the songs in the playlist or album to download them all.

download playlist

5. Find Your Downloads in the Local Folder

Once the conversion is done, you can find your Spotify songs downloaded as local files by clicking the folder button or directly going to the output folder you customized in the previous step.

find downloads

Note: The free trial version of Pazu Spotify Converter enables you to convert the first three minutes of each song. You can remove the trial limitation by purchasing the full version.