Why Won't My Music Download on Apple Music? 6 Ways to Fix


"Apple Music won't download songs or albums to my iPhone when I click on the download cloud icon. It either spins endlessly or will begin the download (a partially completed circle icon) but not finish it."

Downloading music to your iPhone is a great way to ensure you always have something to listen to. Apple Music allows you to download music to your iPhone/iPad/iPod touch/Android/Mac/Windows for offline listening. So you can still listen to the music when you don't have an internet connection. This uses storage space on your device. However, if you have trouble in downloading Apple Music songs/albums/playlists to your device, follow below solutions.

Turn on "Download over Cellular"

If you are downloading Apple Music songs using Cellular. Check whether the option "Download over Cellular" is enabled. On your iPhone, iPad, or iPod touch, go to Settings > Music, scroll download and turn on "Download over Cellular".

Check the Wifi

Check whether the wifi network (maybe public wifi or a university wifi Connection) doesn’t allow downloads. If so, try to download when you connected to a different wifi.

Check the storage space

If your device is almost full and can't free up space, you might get a Storage Almost Full alert. If you see this alert, you should check the storage recommendations or you need to offload some less-used content like videos and apps. 

Go to Settings > General > [Device] Storage. You might see a list of recommendations for optimizing your device's storage, followed by a list of installed apps and the amount of storage each one uses. Tap an app's name for more information about its storage. Here you can:

  • Offload the app, which frees up storage used by the app, but keeps its documents and data.
  • Delete the app, which removes the app and its related data.
  • Depending on the app, you might be able to delete some of its documents and data.

Apple Music Converter

Change music download quality

Lossless files will use significantly more space on your device and decrease download speed. To download Apple Music songs faster and more stable, you'd better set it to download high quality music(AAC 256kbps), not lossless.

Go to Settings > Music > Audio Quality - Downloads - High Quality.

Apple Music Converter

Delete music and music videos

When you download songs from Apple Music to iPhone, you can choose High Quality(AAC 256kbps), Lossless(ALAC up to 24-bit/48 kHz), or Hi-Res Lossless(ALAC up to 24-bit/192 kHz). Lossless files will use significantly more space on your device. 1- GB of space could store approximately: 3000 songs at High Quality, or 1000 songs with Lossless, or 200 songs with Hi-Res Lossless. If downloaded Apple Music songs take up too much storage, you can manually delete some songs that you don't listen to.

  • To delete music from your iPhone, iPad, or iPod touch, use the Apple Music app or the Settings app.
  • To delete music from your Mac or Android device, use the Apple Music app.

How to delete items in the Apple Music app

  1. Open the Apple Music app and find the item that you want to delete. If you see the download button next to the item, the item is stored in the cloud, not on your device. When items are stored in the cloud, they don't use any storage on your device.
  2. On your Mac, hover your pointer over the item, then click the More options button that appears.
    Or on your iPhone, iPad, or Android phone, press and hold the item that you want to delete.
  3. Tap or click Remove.
  4. From the menu that appears, choose Remove or Remove Download. Or choose "Delete from Library" to remove the item from all devices that you use with Apple Music.

How to delete music in Settings on your iPhone, iPad, or iPod touch

  1. Open the Settings app.
  2. Tap General, then tap iPhone Storage or iPad Storage.
  3. Scroll to Music, then tap it.
  4. Swipe left on any artist, album, or song. Or if you want to delete all music, swipe left on All Songs.
  5. Tap Delete.

Update your device

Back up your device using iCloud or your computer before update.

  1. Plug your device into power and connect to the internet with Wi-Fi .
  2. Go to Settings > General, then tap Software Update.
  3. If you see two software update options available, choose the one that you want to install.
  4. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now.

If you can't see the update on your device, you can update manually using your computer. Learn how to update your device manually if you're using a Mac with macOS Catalina or later , or if you're using a Mac with macOS Mojave or earlier or a Windows PC .

Turn off Sync Library and then sync on

On your iPhone, iPad, or iPod touch

  1. Go to Settings > Music.
  2. Turn off Sync Library. Restart your device and turn Sync Library back on.

On your Mac

  1. Open the Apple Music app.
  2. From the menu bar at the top of your screen, choose Music > Preferences.
  3. Go to the General tab and uncheck Sync Library to turn it off.
  4. Wait a moment and then turn it on.

On your PC with iTunes for Windows

  1. Open iTunes.
  2. From the menu bar at the top of your screen, choose Edit > Preferences.
  3. Go to the General tab and uncheck iCloud Music Library to turn it off.
  4. Wait a moment and then turn it on.

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Tips: How to Download Apple Music to MP3

Pazu Apple Music Converter is highly recommended, which could help you download any Apple Music songs, albums and playlists to M4A, MP3, AAC, FLAC, WAV and AIFF with ID3 tags on your Mac and Windows.

Apple Music Converter

Pazu Apple Music Converter

  • Download Apple Music to MP3, M4A, etc.
  • Preserve 100% original quality.
  • Keep all ID3 tags.
  • Fast download speed.

Follow below steps to download Apple Music songs to MP3 format on your Mac or Windows.

Step 1 Sign in Your Apple ID

Run Pazu Apple Music Converter, click the Sign In button on the top right corner of the program.

Apple Music Converter

Enter your Apple ID to sign in, then the converter will access your Apple Music library automatically.

sign in Apple Music account

Step 2 Customize the Output Settings

Click icon on the top right corner. The settings window will pop up. You can set the output format as MP3 or AAC, and change the audio quality, the output name, the output folder.

Apple Music song format

What’s more, you can also organize the output files by Artist, Album, Artist/Album, or Album/Artist.

file name format

Step 3 Select Tracks to Convert

Click the playlist/artist/album, and click the red Add button on the right side of the program. From the pop-up converting window, select the songs that you want to convert.

open a playlist

add songs

Step 4 Download Apple Music to MP3

After choosing songs, click the Convert button to start downloading Apple Music songs in MP3 format.

open a playlist

Once the conversion is done, click , then you can find all downloaded songs. Since they are downloaded in DRM-free format, you can still play them after free trial.

convert Apple Music songs